Adopt a trauma-informed care approach

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As described in Chapter B2, the provision of trauma-informed care is essential given the high rates of trauma among clients of AOD services and the fundamental role that trauma symptoms may play in a person’s recovery [135, 136]. Exposure to traumatic life events is almost universal among clients of AOD services [83, 137, 138], and has been found to play a key role in both the development and maintenance of AOD use disorders [139, 140]. A trauma-informed care approach involves recognition of the high rates of trauma exposure and the provision of a safe environment that is healing and not retraumatising [141]. Further discussion of the elements of trauma-informed care is provided in Chapter B2.