Ensure continuity of care

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People with co-occurring conditions often have difficulty navigating their way through the services required to address all of their needs. It is crucial that systems be established that ease clients’ transitions between services to prevent them from ‘falling through the gaps’ between services [109]. Continuity of care greatly influences whether clients feel their needs have been met and whether they are satisfied with treatment [128]. In addition to improved satisfaction, increased continuity of care is also linked to increased client commitment to treatment, better quality of life, improved community functioning, and reduced violent behaviour [128]. Chapter B5 discusses methods that may be used to refer clients to other services.